Ordering

How do I choose the right size?

Sizing can vary by brand and style. Please review the manufacturer size chart provided on the product page before ordering.

For footwear, we recommend paying particular attention to the brand's sizing information, especially when ordering platform heels, boots, wide-width styles, or extended sizes.

If you are between sizes or need help choosing a size, please contact us before placing your order.

How do I know if a size is in stock?

Current availability is shown on each product page by size.

If a size cannot be selected or is shown as unavailable, it is currently out of stock. Inventory can change throughout the day as products sell and new inventory becomes available.

When will an out-of-stock item be available again?

Restock dates vary by manufacturer and style, and we often do not receive a confirmed restock date in advance.

If a restock notification option is available on the product page, you can sign up to be notified when the size becomes available again.

Can I ship an order to someone else?

Yes. You may enter a shipping address that is different from your billing address during checkout.

Can I place an order by phone?

Orders must be placed through our website. We currently do not accept orders by phone.

Can I change or cancel my order after it has been placed?

Please contact us as soon as possible if you need to change or cancel an order.

We process orders quickly, so we cannot guarantee that a change or cancellation can be made once an order has entered processing or has shipped.

Shipping

How do I track my order?

Once your order ships, we will send you a shipping confirmation email with tracking information.

Where can I find shipping information?

Please review our Shipping Policy for information about processing times, shipping methods, delivery, P.O. boxes, international shipping, and other shipping-related questions.

Payment

What payment methods do you accept?

We accept major credit and debit cards and supported payment options displayed during checkout, including Apple Pay, Google Pay, and Shop Pay when available.

The payment methods currently available for your order will be shown during checkout.

How long does it take for a refund to appear?

Once we issue a refund, your bank or card issuer may take several business days to post the credit to your account.

If you have received confirmation that a refund was issued but still do not see it after several business days, please contact your bank or card issuer first. You may also contact us if you need additional assistance.

Is my payment information secure?

Payments are processed through Shopify's secure checkout and supported payment providers.

Fenvy does not manually store your full credit card number.

Problems With Your Order

I did not receive an order confirmation email. What should I do?

Please check your spam or junk mail folder first.

If you still cannot locate the confirmation email, please contact us and provide your name and the email address used when placing the order.

My order arrived in more than one shipment. Is that normal?

Some orders may be shipped in multiple packages. If your order has multiple tracking numbers, the packages may arrive on different days.

I received the wrong item, or something is missing or damaged. What should I do?

Please contact us as soon as possible.

Include your order number and a description of the issue. Photos of the item, packaging, or shipping label may be requested so we can investigate and assist you.

My package was returned to sender. What should I do?

Please contact us if tracking shows that your shipment has been returned to us. We will review the situation and let you know the available next steps.

Returns

How do I start a return?

Please review our Return & Refund Policy for return eligibility, instructions, and applicable conditions.

Other Questions

Do you have a physical retail store?

Fenvy primarily operates as an online retailer and does not accommodate retail walk-in shopping.

I still need help. How do I contact you?

Please visit our Contact Us page and send us a message. If your question is about an existing order, please include your order number so we can assist you more quickly.